FTC: Assisting Illegal Telemarketing is Against the Law

by | Jan 30, 2020 | Compliance Blog Posts

The Federal Trade Commission has alerted 19 Voice over Internet Protocol (VoIP) service providers that “assisting and facilitating” illegal robocalls or telemarketing actions is illegal.

“VoIP service providers play a unique role in the robocall ecosystem, allowing fraudsters and abusive telemarketers to call consumers at a fraction of a penny per minute,” stated FTC bureau of Consumer Protection Direction Andrew Smith. “These warning letters put VoIP providers on notice that we will take action when they knowingly facilitate illegal robocalls.”

Assisting Ilegal Telemarketing 

The FTC did not disclose the names of the companies or individuals involved. However, the letters sent to VoIP providers warn them that the FTC will take legal action if they assist a telemarketer who they know or “consciously avoid knowing” is violating the Telemarketing Sales Rule (TSR).

Further, the letters outline the following illegal conduct:

  • Making a false or misleading statement to induce a consumer to buy something or contribute to a charity
  • Misrepresenting a seller or telemarketer’s affiliation with any government agency
  • Transmitting false or deceptive caller ID numbers
  • Initiating pre-recorded telemarketing robocalls, unless the seller has express written permission to call
  • Initiating telemarketing calls to consumers whose phone numbers are on the National Do Not Call Registry – with certain exceptions

Combatting illegal telemarketing is a top priority of the FTC – particularly stopping illegal robocalls. They can seek both civil penalties and court injunctions to stop these violations, as well as fines to refund consumers defrauded by illegal robocalls.

Protect your organization from costly marketing fines & penalties.


Navigating the state and federal regulatory maze while mitigating risk is becoming more daunting every day for compliance leaders. Especially when dealing with agents in branch offices, reps using personal phones, or independents and BPOs marketing on your behalf. For almost 20 years, Gryphon has protected the largest and most valued brands in banking, insurance, manufacturing and home services from headline risk, brand damage, and costly fines associated with outbound marketing violations. Gryphon provides fully indemnified compliance services for any application, campaign, or any agent at any location, including third parties marketing on your behalf.

Avoid TCPA and DNC fines. Gryphon is the ONLY fully indemnified compliance service that is built for the highest-volume marketing organizations and integrates with any telephone, application or marketing system. Protect your business from TCPA and DNC Risk. The Cost of non-compliance extends far beyond the risk of fines. Since 1998, Gryphon’s highly patented suite of compliance services provides bulletproof compliance and protection from headline risk, brand damage, and costly penalties. Our service is FULLY INDEMNIFIED for compliance with state and federal TCPA laws and DNC regulations.

Our services apply all legal exemptions to those laws to help your business grow, and our experts provide customized consulting and support with expanding regulations. Bullet-proof compliance is only half the equation used to solve TCPA and DNC compliance issues.  Gryphon’s intelligent cloud engine automatically applies legal exemptions (opt-ins) to make sure you are not over-suppressing legal contacts who want to hear from you. Gryphon’s Secure Cloud engine unlocks your largest marketable universe to maximize your outreach and protect every opportunity.

 

 Insights | Gryphon Networks
Share This